Objecives:

• Understand the differences between operating as an “internal consultant” versus an “employee”
• Define your target market and internal marketing message
• Develop effective communication skills to more effectively engage and serve internal clients (e.g., listening, articulating, asking effective questions, redirection, handling client objections, etc.)
• Learn how to apply the Influential Conversation ModelTM to thoroughly understand internal clients’ needs before solving problems
• Effectively write and present business recommendations
• Learn strategies and skills to proactively pursue your internal clients and add significant value
• Place undue burden on the team leader as the sole source of accountability?