Are you an
independent professional who knows your success depends upon
leading other professionals? Maybe you lead a consulting practice
group, a division in your company, a sales team, a down line or
employees of your own business. In any case, winning the power
to lead others is no easy task and must be earned.
You must meet
some stringent criteria before you can obtain effective
influence. Your potential followers are sure to be asking the
question: “Why should I follow you?” According to David H.
Maister, author of the book True Professionalism, four
tests must be met for a leader to answer this question.
-
Motives
A follower will only accept your influence and direction if
you give them evidence that you’re primarily committed to the
success of the group, rather than your own success. Your
primary task as leader is helping others succeed. If a
follower doesn’t trust your motives, nothing else will matter
because the most important thing is your integrity.
How do you convince a follower that your motives are good?
Simply put – your actions will speak more loudly than your
words. Do you make it a habit of helping others on the team
in terms of time, support and ideas – even when there were no
immediate benefits to you? Are there examples where you put
another’s interests first? What’s your track record as a team
player? Do you keep everyone in the group informed? Do you take
the time to teach and coach?
-
Values
If a follower is comfortable with your motives, the very
next thing they want to know is “What are your core values?” They
will accept your influence, guidance and direction if they believe
they share similar goals with you – ones that inspire them.
People want to follow a leader who has crystal clear values that
they act on. They want to be led by a person of principle,
not by someone who driven by expediency.
Again, they will look at your behavior to decide what your
values are. Did you ever incur personal cost to stand by your
values? Did you ever turn away a prospect, work or an
invitation to propose because taking it on would violate your code
of values? For example, maybe taking on this new assignment would
overload the group and the quality of the work would suffer – what
do you do in those situations? Some practice leaders feel that
you never turn away any revenue as long as an “adequate” job can
be done. You’ve just sent a message! Are you practicing what
you preach?
-
Competence
Next, if a follower is to listen to you, they will
require you to have constructive new ideas on how to improve
things. It’s often said that leaders must have vision. But
isn’t vision, the easy part? “Let’s be the best, work as a team,
provide superior service” – the words are always the same!!
What’s hard is coming up with innovative approaches to that will
help the team achieve these goals!
So what’s your
track record for creating new ways of doing things? Have you ever suggested (or even better,
implemented) new approaches to customer service or marketing? New
methodologies, templates, or tools? New ways to train and develop
people? Where is the evidence of your creativity in running any
aspect of your business?
-
Style
Finally, if all
the other tests have been met, a follower will be interested in
your style. Great leaders are effective coaches, helping
everyone on the team to stretch and to fulfill their goals.
Great coaches must excel at two seemingly opposing skills: they
must be supportive and nurturing, as well as,
continually demanding - nagging their followers to stretch to
the next goal.
You must
demonstrate both of these skills. If you’re only demanding,
you’ll be perceived as Atilla the Hun. If you’re only nurturing,
you’ll be perceived as a wimp! In either case, people won’t
follow you. What people need in a leader is a friendly
skeptic, a loving critic, a challenging supporter – someone
who’s not afraid to give both positive and negative feedback, and
is involved enough to know when either is due.
It’s been said
that, “A leader doesn’t build a business – a leader builds an
organization that builds a business.” For you to be
perceived as leader, you must be interested in building a team.
And you must be prepared to get your satisfaction from the success
of others. It’s more about attitude than it is about natural
talent.
Home Page
Back To Article Archives
© 2004 David C. Miller. All Rights Reserved.